Frequently Asked Questions

We offer two shipping options: Regular Post (typically 3-7 business days depending on your location) and Express Post (1-2 business days). Exact delivery times are calculated at checkout based on your postcode. You'll receive tracking information once your order ships.

Currently, we only ship within Australia. We're working on expanding international shipping in the future.

Shipping costs are calculated at checkout based on your location. All customers pay for shipping.

Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery.

We do not accept change of mind returns. All sales are final. Returns are only accepted for faulty, defective, damaged, or incorrect items within 30 days of delivery. We'll provide a prepaid return label for eligible returns.

Please check sizing carefully before ordering. We do not accept returns for incorrect size selection as this is considered a change of mind. All sales are final unless the item is faulty or defective.

Manufacturing defects, items damaged in transit, or if you received the wrong item. Contact us at shop@cocoscrew.com.au with photos of the issue within 30 days of delivery.

Email us at shop@cocoscrew.com.au with your order number, photos of the defect, and description of the issue. We'll provide a prepaid return label and process your refund or replacement.

Refunds are processed within 7-10 business days after we receive and inspect your return.

Yes! All merchandise is official Coco's Crew merchandise. Coco's face graphic is trademarked and all rights are reserved.

Sizes vary by product. Check individual product pages for specific size availability and sizing charts.

We aim to restock popular items, but some products may be limited editions. Sign up for notifications on product pages to be alerted when items are back in stock.

We do not currently offer customization or personalization on any products. All items are sold as shown.

Coco's Crew is a registered ownership syndicate with Racing Australia. Our mascot Coco features on our iconic baby blue racing silks.

All profits from merchandise sales are donated to cat and equine welfare organisations. Every purchase directly supports animal welfare causes close to our hearts.

Visit our Race with Coco page for information about joining the syndicate.

We accept all major credit cards, debit cards, and other secure payment methods through our payment processor.

Yes! All transactions are processed securely through encrypted payment gateways. We never store your payment information.

Discount codes can be entered at checkout. Note that discount codes cannot be combined and may have specific terms and conditions.