Terms of service

Last updated: February 7, 2026

1. Agreement to Terms

By accessing or using the Coco's Crew Syndicate website and purchasing our merchandise, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

2. About Us

Coco's Crew Syndicate is a registered ownership syndicate with Racing Australia. We operate this online merchandise store to offer official Coco's Crew products to our supporters and racing enthusiasts.

3. Products and Pricing

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. Prices are displayed in Australian Dollars (AUD) and are subject to change without notice. We strive to display accurate product descriptions and images, but we do not guarantee their accuracy.

4. Orders and Payment

By placing an order, you agree that:

You are authorized to use the payment method provided
All information you provide is accurate and complete
We may refuse or cancel any order for any reason
Payment is due at the time of purchase

5. Shipping

Shipping costs are calculated at checkout and paid by the customer. We ship to addresses within Australia. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

All sales are final. We do not accept change of mind returns. Returns are only accepted for faulty, defective, damaged in transit, or incorrect items reported within 30 days of delivery.

To initiate a return, contact us at shop@cocoscrew.com.au with your order number and photos of the defect
For eligible returns, we will provide a prepaid return label — return shipping is covered by us
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item
Change of mind, wrong size ordered, and personal preference are not eligible for return or refund

7. Intellectual Property

All content on this website, including logos, designs, text, images, and graphics, is the property of Coco's Crew Syndicate and protected by copyright and trademark laws. Coco's face graphic is trademarked. All rights reserved. Unauthorised use is prohibited.

You may not reproduce, distribute, or use any content without our express written permission.

8. Charitable Donations

All profits from merchandise sales are donated to cat and equine welfare organisations. We reserve the right to select the recipient organisations at our discretion.

9. Limitation of Liability

To the fullest extent permitted by law, Coco's Crew Syndicate shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

10. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified terms.