Returns
Returns
Returns and refund information for Coco's Crew orders, styled to match the rest of the help centre.
We stand behind the quality of our merchandise. Returns are accepted for faulty or defective items only.
Important: Our Return Policy
We do not accept change of mind returns. All sales are final unless the item is faulty or defective.
If you receive a damaged, defective, or incorrect item, we'll gladly provide a full refund or replacement within 30 days of delivery.
How to Return an Item
Contact Us
Email us at shop@cocoscrew.com.au with your order number, photos of the defect, and description of the issue.
Pack Your Item
Securely pack the item with all original tags attached. Include your order confirmation or packing slip if possible.
Ship It Back
We'll provide a prepaid return label via email. Simply attach it to the package and drop it off at your nearest Australia Post location. Return shipping is covered by us.
Eligible for Return
- ✓ Faulty or defective items
- ✓ Manufacturing defects
- ✓ Items damaged in transit
- ✓ Incorrect item received
- ✓ Reported within 30 days of delivery
Not Eligible
- ✗ Change of mind
- ✗ Wrong size ordered
- ✗ Buyer's remorse
- ✗ Personal preference issues
Frequently Asked Questions
How long will my refund take?
Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method.
Who pays for return shipping?
For faulty or defective items, we'll provide a prepaid return label. Return shipping is covered by Coco's Crew.
What if I ordered the wrong size?
Please check sizing carefully before ordering. We don't accept returns for incorrect size selection as this is considered a change of mind.
What if my item is defective?
If you receive a defective or damaged item, contact us immediately. We'll provide a prepaid return label and send a replacement or full refund.